How to contact us
We make it easy and flexible to get in touch with us.
You can complete our online form below, call us directly, check your entitlement with our benefits calculator or register for debt advice through our partner Eli App.
Call us on 0203 475 8811
Get in touch
If you’d prefer to write to us, rather than speak to our team over the phone, you can reach out through our contact form.
Our stories
Hear from people we’ve advised, and how money advice has helped transform their lives.
Working together to improve financial wellbeing
When we are in debt, it’s not just our bank balance that suffers. Money worries creep into everything, and it can quickly feel like there’s nowhere to turn. But there’s always a way through, and starting a conversation is often the first step.
We find long-term solutions, not temporary fixes. We believe that empowering people to fix the root causes of debt changes lives for the better.
Additional Help
MoneyHelper
MoneyHelper is here to help you understand your money and pension options better. They simplify things, explaining what you need to do and how to do it. Their aim is to give you control with free, unbiased guidance supported by the government.
Turn2US
Turn2us is a national charity offering information and practical help to people facing financial insecurity.
Lightning Reach
Lightning Reach is a financial support portal which enables access to a range of personalised support (e.g. grants, benefits, help with their bills) - all in one place.
Additional Reading
Debt Camel
Debt Camel provides general information about debt problems and possible solutions.
Housing Advice
Find expert information about everything from reclaiming your deposit to applying as homeless, or speak to an adviser over webchat.
Welfare Benefits Advice
Learn about the benefits you can get and how they are paid.
Training and Education
Financial capability and money management sessions
- Our bespoke sessions provide an open and safe space to encourage peer learning about good financial behaviours.
- They help you to improve your understanding of budgeting, learn money-saving habits and provide tips in how to choose the right financial products.
- They equip you with the knowledge and financial skills to better control your money.
- This education is enhanced through specific energy education, ensuring that you are able to make the right energy decisions that suit your household and navigate the current fuel crisis with tips and money saving advice.
Debt Awareness Training for Non-Debt Advisers
- Overview of debt advice landscape
- Regulators and compliance
- Budget and standard financial statement
- Income maximisation
- Debt solutions and consequences
Feedback from organisations who have had frontline training for their staff
“I thought the training session were great. It proved to be an invaluable opportunity to gain insights into your work and it made everything much clearer for us when supporting people at the foodbank.”
Referral coordinator from Hackney Foodbank
“The training session was great. boosting my confidence in being able to provide advice. I would definitely recommend the trainer in being adaptable and patient in answering our questions.”
Welfare and Debt Advisor from Deafplus